Refund & Return Policy

Last Updated: June 2026

At Artcore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-Day Return Policy subject to the terms outlined below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

The item is damaged upon delivery.
The item received is incorrect.
The item has a manufacturing defect.
The product is significantly different from its description.

To be eligible for a return:

The item must be unused and in its original condition.
All original packaging, tags, and accessories must be included.
Proof of purchase (order number or receipt) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

Products damaged due to misuse, negligence, or improper care.
Items showing signs of use or wear.
Products returned without original packaging.
Customized, personalized, or made-to-order products (if applicable).
Clearance, promotional, or final-sale items.

3. How to Request a Return

To initiate a return, please contact us within 7 days of receiving your order.

Please provide:

Full Name
Order Number
Reason for Return
Photos or videos of the product (if damaged or defective)

Contact Details

Email: web.hm.artcore@gmail.com

Phone: +91 91611 88884

Address:
Madhaipur, Khamaria,
Bhadohi, Uttar Pradesh, India – 221306

4. Return Approval

Once your return request is reviewed and approved:

We will provide return instructions.
The product must be shipped back within the timeframe provided.
Returns sent without prior approval may not be accepted.

5. Refund Process

After receiving and inspecting the returned item:

Approved refunds will be processed to the original payment method.
Refunds are generally issued within 5–10 business days after inspection.
Processing times may vary depending on your payment provider or bank.

6. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery.
Include clear photos or videos showing the issue.
We will work to provide a replacement, store credit, or refund where applicable.

7. Return Shipping

Customer Responsibility

Customers are responsible for return shipping costs unless:

The wrong item was shipped.
The item arrived damaged.
The item has a verified manufacturing defect.

Artcore Responsibility

If the return is due to our error, we will cover the return shipping costs where applicable.

8. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return procedure outlined in this policy.

9. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

10. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Artcore